The UAE Ministry of Finance has used robotic process automation (RPA) to automate 1.8 million transactions with greater than 98% accuracy, saving 39,000 hours of human labour.
The Ministry has recently completed phase two of embedding RPA into its internal processes, to improve efficiency and customer services. To date, the organisation has automated 63 processes and subprocesses, reflecting a 95% reduction in errors and a 65% reduction in average handling time.
The tasks performed by bots included accounts payable, payroll and pensions, financial accounting, IT processes, web services, and hardware monitoring.
By 2022, the organisation had more than 50 bots working unattended, and it expects to save an additional 12,000 working hours in 2023.
The third phase of the roadmap is expected to raise the total of automated processes and subprocesses to more than 100, and a further reduction in average handling time by 10% with error reduction across all bot-handled processes by 98%.
