The UAE’s Federal Tax Authority (FTA) has upgraded three key services to align with the UAE’s pioneering ‘Government Services 2.0’ framework.
The updates include the implementation of three transformative strategies aimed at improving services for “Tax Refund for UAE Nationals Building New Residences”, “Issuance of Tax Certificates” and” Excise Goods Registration Inquiry Response.”
This initiative falls under the government Services Quality Charter, designed to elevate the efficiency and effectiveness of public services, guaranteeing a seamless and user-friendly experience for all customers.
“The FTA has significantly ramped up its efforts to execute a comprehensive plan in line with the Government Services Quality Charter,” said Khalid Ali Al Bustani, the Director General of the Federal Tax Authority.
“It has implemented effective transformation measures to expedite the completion of three priority services, minimising required documentation to deliver tangible outcomes swiftly and enhance customer experience.”
The improvements made to the ‘Issuance of Tax Certificates’ aim to expedite their issuance and improve customer experience. This includes issuing the Tax Residency Certificates to enable applicants to benefit from tax treaties in which the UAE is a party, and the Tax Residency Certificate for Domestic purposes. Additionally, the FTA issues certificates for business activities.
The FTA has also enhanced the ‘Excise Goods Registration Inquiry Response’ service to improve customer experiences and provide information about the services offered by the Authority through electronic systems to partners via a single channel.
The improvements will cut the processing times for the “Tax Refund for UAE Nationals Building New Residences” from 25 to 20 minutes.
The number of necessary documents for the ‘Issuance of Tax Certificates’ service has been cut down from 6 to 5, while reducing the number of fields from 12 to 9.
Moreover, the time to apply for an “Excise Goods Registration Inquiry Response” as been reduced from 5 minutes to 2 minutes, and the service delivery time has been cut from 2 days to 5 minutes.
The UAE introduced a new corporate tax law last year, which reshaped the nation’s fiscal landscape. As a result, mainland companies will be subject to a standard corporate tax rate of 9% on their taxable income over Dh375,000.
Last month, the UAE Federal Tax Authority (FTA) announced the deadlines for taxable persons subject to corporate tax to apply to register with the FTA and avoid violating tax laws. Companies that fail to meet them will face fines of Dh10,000 ($2,700).
